Refund policy

Last updated: September 26, 2026 Our 90-day promise We'd rather you tried it than wondered about it. If you're not satisfied with your order, email us at contact@pup-vital.com within 90 days of the delivery date and we'll refund it. No forms to fill in, no hoops, no photos to send. That's the whole policy. Everything below is the detail, in case you need it. How to request a refund Email contact@pup-vital.com from the address you used to place the order, and tell us your order number. If you don't have it to hand, your name and the delivery address are enough for us to find it. You don't need to fill in a form, open a ticket, justify your decision or send us photographs. A sentence is fine. You don't need to send anything back Not the opened tub, not the unopened ones, not the packaging. Shipping a tub of powder back across the country costs more than the powder, and asking you to do it would be a hoop. If you'd rather not keep what you have, please pass it on to a shelter or dispose of it. We won't ask. What we refund The full amount you paid for the products, in the currency you were charged, back to the original payment method. Bundles of 2 or 3 tubs are refunded in full. We don't pro-rate a bundle because one tub was opened. Shipping paid at checkout is refunded too. If you ordered more than once, the 90 days run from the delivery date of each order, separately. How long a refund takes We issue the refund as soon as we've read your email. Your bank or card issuer then takes its own time to post it, usually 5 to 10 business days, sometimes longer. That part is out of our hands, and we'll send you the confirmation so you can show it to them if you need to. If something arrived damaged, wrong, or not at all That isn't a refund request, it's our mistake, and the 90 days don't apply. Email us and we'll either send a replacement or refund you in full, whichever you prefer. If a parcel is marked delivered and you don't have it, tell us and we'll open a claim with the carrier and sort it out. You won't be asked to prove anything. The few things this policy doesn't cover Orders placed more than 90 days before your email. Write to us anyway; we read everything. Products bought somewhere other than this store. We can only refund what we sold you. If you bought PupVital from a marketplace listing, that seller's policy applies, not ours. Repeated refunds on the same household across many orders. We'll talk to you before deciding anything, and we'll tell you why. Subscriptions Orders are one-time purchases unless you choose a subscription option at checkout. If you do, the price, how often you'll be charged and how to cancel are shown before you pay. You can cancel a subscription at any time by emailing contact@pup-vital.com The cancellation takes effect before your next charge. Chargebacks If you're thinking about disputing a charge with your bank, email us first. A refund from us takes days; a chargeback takes weeks, and it doesn't get your money back any faster. Your statutory rights This promise is in addition to any rights you have under the consumer law of the country where you live. It never reduces them. Contact PupVital Email: contact@pup-vital.com